[China Glass Network] Now many sales people are particularly worried about the customer's comments when selling products. They think that if the customer asks too many questions, they can't complete the sale. Some sales people can't handle the customer's questions very well, which can't be done. The following is the five golden rules of sales skill training that I have summarized. I hope I can help you.
Back to top: When you can't understand the real problem of the customer, try to let the customer speak
Inquire about some problems, with a curious attitude, play the spirit of asking questions, let customers complain more, ask more questions, and understand the real needs of customers.
Second: agree with the customer's feelings
When the customer is finished, don't answer the question directly, and feel emotionally avoiding, for example, I feel you. . . . . This can reduce the customer's alertness and let the customer feel that you are standing on the same starting line with him.
Third: grasp the key issues and let the clients elaborate
“Retelling†the customer's specific objection, understanding the customer's needs in detail, and letting the customer explain the reasons in detail as far as possible in the key issues.
Fourth: Confirm customer questions and repeat customer questions
What you have to do is repeat what you hear. This is called the first step, understand and follow the part of the customer and yourself. This is the end of the transaction, because you can know if your customer knows your product. Benefits, this lays the foundation for you to guide your customers to a later success.
Fifth: Let customers know the real motivation behind their dissent
When customers see the motivation behind them, sales can start from here, think and say the value customers need, then the gap between them will be eliminated, in order to establish a true mutual trust relationship with customers.
Give you a sentence later!
The objection is to climb the ladder of sales success. They are a very important part of the sales process, and your response will also determine the success or failure of your sales results.
- Tom Hopkins
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