[China Glass Network] Content Description: Observation power belongs to the category of IQ. The acumen of observation determines the amount of information that is obtained from a person. In other words, only a keen observation can better grasp the customer information that is first met, and lay a good foundation for future public relations.
Observing power belongs to the category of IQ. The acumen of observation determines the amount of information that is obtained from a person. In other words, only a keen observation can better grasp the customer information that is first met, and lay a good foundation for future public relations.
First, we train them how to observe the basic methods of an ordinary person.
To observe a person, it is necessary to grasp such an order: from bottom to top. In other words, first, look at his shoes. Some people may ask: Why don't you start from his face first? In fact, once you look at a person's face from the beginning, we can easily and objectively evaluate this person, and therefore affect or ignore a lot. Important information about this person. Observing from the foot can be a good way to avoid this situation.
First of all, observe his shoes. If the shoes are dirty and have not rained recently, it means that this person does not care much about life hygiene. At the same time, he can also speculate that this person is not rigorous in life, and can even carry out such a kind. Hypothesis: Maybe his character is like this. Then look at his pants, followed by clothes, and later is the face. If there are some wrinkles or smudges on the underwear, then it can be proved that the above part of the argument is correct. At the same time, the ornaments on a person are also the main basis for identifying this person. Sometimes remembering a person's personal earrings, necklaces, rings and the like is often the key to identifying this person. Next, you can observe the person's physique, such as the strength of the arm muscles, height and body shape.
After all kinds of information search is complete, you can make a comprehensive evaluation of this person.
A way to identify a person's career.
Secondly, I divided the twelve students into four groups, each of which went to the street to observe only one type of person.
Here is their feedback:
1. We saw such a person on the street. The shoes he wore were very dirty. The suit on his body had a lot of folds and looked very ugly. He certainly didn't care much about the neatness of the clothes, but his body was relatively strong and his skin was dark. The old man on the hand is thick and thick, and there are many wrinkles on his face, especially the wrinkles on the corners of the eyes. We immediately see that he is a migrant worker and a migrant worker working on the construction site.
2. We saw such a person in the department store, wearing a pair of black mid-heel shoes and a pair of transparent long stockings on her feet, very clean, wearing a dark gray dress with a black belt around her waist. The whole set of clothes is basically free of wrinkles, and there will be a bit of old cockroaches at the base of the right palm, indicating that she often uses a computer, a long black hair, a light makeup on her face, a little wrinkles, ages 33 and 4, and the skin is very white. We judge that she is a white-collar worker. She may be a senior white-collar worker. She is a general manager secretary, a human resources manager or a bank senior staff member in a company.
3. We saw this kind of person at Carrefour supermarket. She wore a pair of flat white shoes on her feet, which was very clean. She wore a dark blue dress on her lower body and a long-sleeved dark yellow t-shirt on her upper body. The thumb, forefinger and middle finger have old cockroaches, no makeup on the face, wrinkles on the corners of the eyes are more obvious, a short hair is hot, very neat, but there is a little white hair on the hair, age is about forty-five, we Certainly she is a nurse, probably the head nurse of a large hospital.
4. We saw this kind of person in Xinhua Bookstore. He wore a pair of black leather shoes on his feet. It seemed to have just been rubbed with leather shoes, a dark blue suit with a white shirt and a dark diagonal tie. His hair is white, wrinkled, and age spots. He took a newer published brain surgery on the shelf of the medicine counter, took a pair of old Glasses from his handbag and read the title page. We estimate that he is about 70 years old. He must be a brain surgery expert in a large hospital. Now he has to give lectures to his students.
To exercise the observation of the customer, we should start from the things around us, the environment we are in, and the characteristics of the people. For example, the position of your desk at home is slightly changed, the eyelids of your new friend are inside, and the vehicles on the road today are a little less than before (you can infer why there are so few, what happened), see the restaurant A stranger is a left-hander, the expression of the people around you, dressed and so on.
Observation is a kind of intentional behavior, rather than casually "looking". Observe a staircase, you can count its level, high and low, just look at it, you may just remember: it is a staircase.
It is better to develop conscious observations when practicing observation. For a trivial thing, you should carefully observe its characteristics and pay attention to places that are difficult for people to find. Again, comparison is also a good way to train your observations. Such as: what changes in the dust on the windows of today and yesterday, changes in the stock market and speculation about its future trends. Observing, not only to observe its intrinsic nature, but also to focus on discovering changes in things.
In short, holding an observation heart and putting it into practice, in the long run, you can train the subconscious observation ability, that is, for what things, you will habitually observe. This is a good habit.
Through theoretical explanations and field observations, these college students have greatly improved their ability to observe people. We also need to observe people's hobbies. This is an important part of the fifth practice of interpersonal relationship, that is, to seriously look for each other's preferences and needs, to study hard, to do what they want, to become his close friends quickly, we firmly believe that Any difficult problems will be solved. This is the platinum rule of interpersonal relationships.
Before class, I asked all the students to visit a relative or a friend tonight and discover their hobbies. Here is the feedback for the next day:
1. I went to visit my uncle's house. I saw a lot of flowers on the balcony of their house. There are five needles, small iron trees, azaleas, etc. There are many bonsai in the room. There are two small turtles in the bonsai. lovely. I know very well that my uncle's hobby is flower. I don't know about flowers, but we can learn online. When you visit next time, you must bring a pot of expensive flowers to him.
2. Last night, I went to visit a classmate's house. I just walked into the house and a Guanyin Bodhisattva came into view. I asked my classmates who believed in Buddhism. She told me that she was her mother. I use the Buddhist knowledge I have learned in the past few days, and I will talk to her mother about Buddhism. I found out that her mother is not very familiar with Buddhism. When she visits next time, she must bring a book of basic knowledge of Buddhism to her.
3. I went to the hospital to visit a distant relative. He was an internal medicine attending physician in a small hospital. It was just the day he was on duty last night. He has reached the age of retirement and his life is very simple. I entered his office idiot and smelled a cigarette. The ashtray on the desk had more than a dozen cigarette butts. I found out that he was smoking a white sand brand cigarette, about five yuan a pack. It is very difficult for the elderly to quit smoking. When I visit him next time, I must send a package of fine white sand smoke to him.
4. I know that my uncle likes to collect books, especially the world famous books. After class, I went to the bookstore to buy a hardcover red and black for him. Uncle looked very much and praised me: "I grew up after work and know how to send me a book I like. It is really good." I said to him happily: "It is the result of our company training." He listened After laughing, I praised our company as a very company.
Although human observation is influenced and restricted by congenital physiological and psychological factors, it can be formed and developed mainly in the practice of the day after tomorrow. Therefore, cultivating and training the observations of target customers can be started from several aspects:
Go ahead, establish observation goals, and improve the sense of responsibility. Human behavior is purposeful. Only by observing with purpose and task, and raising the sense of responsibility, will we put forward higher requirements for our own observation, thus improving our observation.
Second, clarify the object of observation and establish an observation plan. In this way, the observation force can be directed and concentrated on the events to be observed, and the observations can be carried out step by step, which can help to improve the observation.
Third, you should concentrate on your observations and concentrate on it. Attention is an important realization factor of observation. Only by increasing the attention and focusing on the observations can we observe the details and collect the details of the object activities.
Fourth, cultivate a strong interest and curiosity. Interest and curiosity are important conditions for improving observation. A person is curious and has a strong interest in the events he observes. He will insist on long-lasting observations without getting bored, thus improving his observation.
Fifth, we must have a wealth of knowledge and experience to back it up. Only in this way can we capture the opportunity in observation. Scientist Pasteur said that in the field of observation, the opportunity only favors the prepared mind, which is the truth.
Sixth, master a good observation method. If you want to adhere to the objectivity of observation, pay attention to the typicality of the object being observed.
Later, I remembered a story: a professor, in order to prove to the students that the urine of the diabetic patients contains sugar, first demonstrate, put a finger into a pre-prepared urine sample, and then put the finger I tasted it on my tongue. Then he asked the students to test it again.
The students frowned. Although the boss didn't want to, he still put his fingers into the urine according to the instructions of the professor, and then hurriedly licked his tongue.
When all the students have finished, how do you know that the professor shook his head and showed a look of dumbfounding, and said with great regret: I deeply appreciate the spirit of your willingness to experience for science. But if you are engaged in scientific work with your careless observation, and you want to have extraordinary work and achieve outstanding achievements in the future, I can only say NO!
It turned out that the professor made a small trick during the experiment: he used the index finger when he reached the urine, but the middle finger was placed on the tongue, but the action was done faster and deceived everyone's eyes.
Please don't just treat it as a joke. Observing power in life is so important. Without observation, you will make a lot of jokes. Having a keen eye before the age of 35 will be the key to opening the door to success. Keep an eye on the life around you, not only will you not be blinded by life, but you will even find opportunities in your life that are full of success, and opportunities for success often come to those who know how to observe.
If you want to do a good job, be sure to cultivate and practice your observations. Smart salesmen are honed in practice, you can do it too!
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